Shipping policy
SHIPPING POLICY
loomed.in — Odisha Handwoven
Last updated: June 2026
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HOW OUR SHIPPING WORKS
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At loomed.in, every order ships directly from the weaving household in Odisha — not from a warehouse, not from a middleman.
This means your piece travels from the hands that made it to your door. It also means dispatch timelines are tied to the weaver's packing schedule, not a fulfilment centre.
We believe this is the right way to do it.
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DISPATCH TIMELINE
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Standard pieces (in stock):
Dispatched within 2–3 working days from date of order confirmation.
Made-to-order pieces:
Dispatched within 7–10 working days.
You will be notified by email when your piece enters the weaving stage and again when it is dispatched.
Custom commission pieces:
Timeline discussed and confirmed individually before order is placed.
Typically 3–6 weeks from confirmation of brief and advance payment.
Working days: Monday to Saturday.
Orders placed on Sunday are processed from Monday morning.
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DELIVERY TIMELINE
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Within India:
5–7 working days from dispatch date.
Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune):
3–5 working days from dispatch date.
Remote or rural pin codes:
7–10 working days from dispatch date.
We will inform you at the time of dispatch if your pin code falls in this category.
Please note: delivery timelines are estimates provided by our courier partners.
Occasional delays due to weather, public holidays, or logistics disruptions are outside our control. We will always keep you informed.
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SHIPPING CHARGES
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Orders above ₹1,000: Free shipping
Orders below ₹1,000: ₹99 flat shipping fee
Shipping charge is calculated and displayed at checkout before payment is made.
Free shipping applies to standard delivery within India only. Express and priority shipping charges apply separately.
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EXPRESS SHIPPING
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Express delivery (2–3 working days):
Available for select pin codes.
Additional charge: ₹199
To check if express shipping is available for your pin code, enter your address at checkout — available options will appear automatically.
Please note: express shipping applies to the delivery timeline only, not the dispatch timeline. Dispatch still takes 2–3 working days from order confirmation.
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PACKAGING
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Every loomed.in order is packed by the weaver's household in:
· Recycled kraft paper wrap
· Natural twine tie
· Fabric care instruction card (inside)
For gifting orders: mention "Gift packaging" in the order notes at checkout. We add a handwritten note card at no extra charge.
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ORDER TRACKING
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Once your order is dispatched you will receive an email with:
· Your courier partner name
· Tracking number
· Tracking link
You can also track your order anytime at:
loomed.in/pages/track-order
Or write to support@loomed.in with your order number and we will check the status for you personally.
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COURIER PARTNERS
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We ship via trusted courier partners including Shiprocket, Delhivery, and BlueDart depending on your pin code and selected shipping option.
The courier partner is assigned automatically based on serviceability and fastest delivery to your location.
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PIN CODE SERVICEABILITY
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We deliver to all serviceable pin codes across India.
If your pin code is not serviceable by our courier partners at the time of your
order, we will:
· Notify you within 24 hours
· Offer an alternative delivery address
· Or process a full refund immediately
To check serviceability before ordering, enter your pin code on the product page —
the delivery estimate will appear automatically.
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BULK & WHOLESALE ORDERS
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For bulk orders (weddings, corporate gifting, institutional orders):
· Shipping timelines are confirmed individually based on order size
· Special packaging arrangements available on request
· Write to enquiry@loomed.in with your requirement and delivery deadline
We will confirm the shipping timeline and charges before you make any payment.
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INTERNATIONAL SHIPPING
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We currently ship within India only.
International shipping is on our roadmap. If you are based outside India and would
like to place an order, write to enquiry@loomed.in — we will do our best to find a solution for you individually.
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DAMAGED OR LOST SHIPMENTS
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Package arrived damaged:
Photograph the damage immediately before opening fully. Write to support@loomed.in within 48 hours of delivery with:
· Your order number
· Photos of the damaged packaging
· Photos of the damaged product (if any)
We will arrange a replacement or full refund within 3 working days of receiving your report.
Shipment appears lost in transit:
If tracking shows no movement for 5 or more working days, write to support@loomed.in with your order number. We will raise a claim with the courier and keep you informed at every step.
If the shipment is confirmed lost, we will dispatch a replacement or issue a full refund — your choice.
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INCORRECT ADDRESS
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Please double-check your delivery address before placing your order.
If you notice an error immediately after ordering, write to
support@loomed.in within 2 hours — we may be able to update it before dispatch.
Once dispatched, address changes are not possible. Re-delivery charges from the courier will apply if a shipment is returned due to an incorrect address provided at checkout.
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QUESTIONS ABOUT YOUR SHIPMENT
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Write to: support@loomed.in
Response time: within 24 hours on
working days (Mon–Sat)
Include your order number in the subject line for the fastest response.